Short guides for the things we get asked most.
Each one is a few steps you can do yourself. If a guide does not sort it out, text or call and we pick it up from there.
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Most asked for
Something feels wrong: what to do first
Calm first steps for a suspected compromise: who to call, what to preserve, and what not to touch.
New Phone and Microsoft Keeps Asking for a Code
You replaced your phone and the Microsoft sign-in wants a code from an app that is not on it.
Is OneDrive Working, and Is My File Safe?
How to read the little badges next to your files, check what is shared, and know what OneDrive does and does not protect you from.
Printer Says It Printed but Nothing Came Out
The job disappears from the queue, or sits there and never moves.
Something's not working
New Phone and Microsoft Keeps Asking for a Code
You replaced your phone and the Microsoft sign-in wants a code from an app that is not on it.
New Phone and Google Keeps Asking for a Code
You replaced your phone and Google wants a code or a prompt that is not reaching you.
DYMO Label Printer Says Disconnected
The label software cannot see the printer. Usually a stale USB connection, not a broken printer.
Printer Says It Printed but Nothing Came Out
The job disappears from the queue, or sits there and never moves.
A Real Email Keeps Going to Junk
Mail you actually want keeps landing in the Junk folder instead of the inbox.
The Shared Mailbox Is Missing in Outlook
You were given access to a shared mailbox but it is not showing up in your folder list.
Remote Desktop Only Uses One Monitor
You connect to the server and it fills one screen, leaving your other monitors empty.
I Have to Press a Button on the Printer Every Time I Print
The print job waits until you press a button on the printer. Two common causes on an Epson EcoTank, and the fix for each.
My Email Sends From Me, Not the Shared Mailbox
You have access to a shared mailbox, but your messages still go out under your own name.
My Work Email Stopped Updating on My iPhone
Mail goes quiet with no error. Usually the phone just needs you to sign in again.
The PDF from Word has blank pages
Word exports empty pages you never saw on screen. Fix the document once and every export after is clean.
How things work
Is OneDrive Working, and Is My File Safe?
How to read the little badges next to your files, check what is shared, and know what OneDrive does and does not protect you from.
How to Share a File Safely
The difference between a private link and a public one, in plain terms, and how to pick the right one.
How to Scan with an HP Printer
Using the HP Smart app on Windows, where the settings hide, and what to do when the Scan button does nothing.
When and How to Connect to the VPN
Most days you do not need it. Here is how to tell, and how to connect when you do.
Set up your work email on your phone
Everything happens on the phone. You do not need a computer at any point.
Combine several PDFs into one
Two or three files that need to arrive as one document, without uploading them anywhere.
Keep Your Laptop On with the Lid Closed
Use your monitor, keyboard and mouse with the laptop shut, on Windows or a Mac.
Save a Word Document as a PDF and Email It
Make a folder, turn a Word document into a PDF, and send it as an attachment.
Set up your email signature
Four plain lines, set once, and the one step everybody misses on their phone.
Set Up Your New Work Email on an iPad
Remove the old email account and set up the new one, using the built-in Mail app or Outlook.
The Mouse Pointer Is Hard to See
Make the mouse pointer bigger and change its color, on Windows or a Mac.