Results
Most asked for 4
Something feels wrong: what to do first
Calm first steps for a suspected compromise: who to call, what to preserve, and what not to touch.
New phone and Microsoft keeps asking for a code
You replaced your phone and the Microsoft sign-in wants a code from an app that is not on it.
Is OneDrive working, and is my file safe?
How to read the badges next to your files, check what is shared, and get a deleted or overwritten file back.
Printer says it printed but nothing came out
The job disappears from the queue, or sits there and never moves. One stuck job is usually the cause.
Something's not working 11
I can't sign in to my work computer
Work out whether it is the PIN, the password, or the account itself, and what to do for each without locking yourself out.
New phone and Google keeps asking for a code
You replaced your phone and Google wants a code or a prompt that is not reaching you.
DYMO label printer says disconnected
The label software cannot see the printer. Usually a stale USB connection, not a broken printer.
A real email keeps going to Junk
Mail you actually want keeps landing in the Junk folder instead of the inbox.
The shared mailbox is missing in Outlook
You were given access to a shared mailbox but it is not showing up in your folder list.
Remote Desktop only uses one monitor
You connect to the server and it fills one screen, leaving your other monitors empty.
A program freezes when it opens files in OneDrive
Older desktop programs can freeze on files that are stored online-only. One setting fixes it.
I have to press a button on the printer every time I print
The print job waits until you press a button on the printer. Two common causes on an Epson EcoTank, and the fix for each.
My email sends from me, not the shared mailbox
You have access to a shared mailbox, but your messages still go out under your own name.
My work email stopped updating on my iPhone
Mail goes quiet with no error. Usually the phone just needs you to sign in again.
The PDF from Word has blank pages
Word exports empty pages you never saw on screen. Fix the document once and every export after is clean.
How things work 12
How to share a file safely
The difference between a private link and a public one, and how to pick the right one.
How to scan with an HP printer
Using the HP Smart app on Windows, where the settings hide, and what to do when the Scan button does nothing.
When and how to connect to the VPN
Most days you do not need it. Here is how to tell, and how to connect when you do.
Set up your work email on your phone
Everything happens on the phone. You do not need a computer at any point.
Combine several PDFs into one
Two or three files that need to arrive as one document, without uploading them anywhere.
Keep your laptop on with the lid closed
Use your monitor, keyboard and mouse with the laptop shut, on Windows or a Mac.
Save a Word document as a PDF and email it
Make a folder, turn a Word document into a PDF, and send it as an attachment from Yahoo Mail or Gmail.
Set up protection on your new Mac
Four short steps to put your protection on a new Mac, using the personal setup page Michael sends you.
Set up your email signature
Four plain lines, set once, and the one step everybody misses on their phone.
Set up your new work email on an iPad
Remove the old email account and set up the new one, using the built-in Mail app or Outlook.
The mouse pointer is hard to see
Make the mouse pointer bigger and change its color, on Windows or a Mac.
Set up protection on your PC
Four short steps to put your protection on a Windows PC, using the personal setup page Michael sends you.
Security 2
Not finding it?
Tell us what you are seeing on the screen and we take it from there.
Looking for a driver?
Setup tools and drivers for the equipment we look after, linked straight to the manufacturer.
Downloads