A real email keeps going to Junk
Mail you actually want keeps landing in the Junk folder instead of the inbox.
Do this first: move the message back
- Open your Junk Email folder and find the message.
- Right-click it, choose Junk, then Not Junk.
That puts it back in your inbox and tells Outlook it got this one wrong. Doing that alone often fixes it. If the same sender keeps getting caught, add them to your safe list as well.
If that did not do it: add the sender to your safe list
New Outlook, or Outlook on the web
- Click the settings gear in the top right.
- Choose Mail, then Junk email.
- Under Safe senders and domains, click Add.
- Type the sender's address. To trust everyone at their company, type the domain instead, like
@theircompany.com. - Click Save.
Classic Outlook on Windows
- Go to the Home tab.
- Click Junk, then Junk E-mail Options.
- Click the Safe Senders tab, then Add.
- Type the address or the domain.
- Click OK, then Apply.
A note on domains. Adding a whole domain trusts every person at that company, which is usually what you want for a client, a vendor, or your bank. Only do it for organizations you actually deal with.
Did this not sort it out?
If a sender keeps landing in Junk for several people in the office, tell us rather than each person fixing it on their own machine. Filtering that happens before the mail reaches Outlook is something we can adjust once, centrally, and it sticks for everybody.
Tell Michael which step you got to and what the screen says. A photo of the screen from your phone is perfect.